The Brokerage Model
Support Services have been serving
adult Oregonians with intellectual and developmental disabilities (I/DD)
since 2001. These
services were the result of a lawsuit, which lead to the Staley
Settlement.Agencies providing this service
were called Support Service Brokerages, and were revolutionary in how
services were provided in Oregon, and drew the attention of people
across the country and around the world.
Support Services Brokeragesare
private organizations (primarily non-profits) that provide case
management and resource coordination.self-directed and person-centered and
we’re driven by our foundational principles of self-determination. All of us are directed and governed by boards and/or oversight
bodies comprised of at least 51% people with disabilities and/or their
families. Today, there are fourteen Support Services Brokerages serving nearly 8,000 adults with I/DD. You can learn more about our joint
work by visiting the Oregon Support Services Association.
eligible for adult in-home services…you have a choice of where
your case management services come from. You can choose between any of
the brokerage(s) serving
your county and the local county DD office. In our three counties, there
are 3 or 4 case
management choices, including Resource Connections of Oregon.
Once you choose your brokerage, you then have the
option to choose your own case manager, called a Personal Agent. At RCO, Personal Agents typically work with between 36-40 customers.
If at any time, you’re interested in working with someone else, just let
us know and we’ll help you find the right fit.
Your Personal Agent will get to know you, your interests,
your skills and what supports you need. They will meet with you and
anyone else you want to include. This process may take a couple of
meetings. These meetings will include a Needs Assessment to determine what you need to live as
independently as possible, and what your resources will be.
Once you know the amount of services you qualify
for, your PA will then help you develop an Individual Support Plan
(ISP.) Our job is to help you meet your goals. Your plan should say what
YOU want it to say. Brokerage services in Oregon are some of the most
progressive in the United States.
Personal Agent works for you and acts as a facilitator for your
supports. RCO is in contact with many different kinds of
service providers and will help you find the right person or agency.
Your PA will work with you to set up your supports and make sure that
your plan is working for you. This will include regular contact with you
to see how things are going and if there is anything you need help with.
remain enrolled in our services, we must be able to make contact
on a regular basis and meet with you at least once a year.